Privacy Policy
Your privacy is our priority. Learn how we protect your data.
Last Updated: February 2026
At Nevara Training, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services and website.
1. Information We Collect
We collect personal information you provide when creating an account, enrolling in courses, or contacting us, including:
- Name, email address, and phone number
- Postal address and billing information
- Course enrolment details and preferences
- Payment and transaction information
- Communications and correspondence with us
- Technical data such as IP address, browser type, and device information
2. How We Use Your Information
Service Delivery
Process course enrolments, manage your account, deliver training materials, and provide customer support.
Communication
Send course updates, important notifications, and marketing communications (with your consent).
Improvement & Analytics
Analyse usage patterns, personalise your learning experience, and improve our services.
Legal Compliance
Comply with legal obligations, regulatory requirements, and awarding body standards.
3. Data Protection & Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments.
4. Data Sharing & Disclosure
We may share your information with:
- Awarding Organisations: To register you for qualifications and issue certificates
- Regulatory Bodies: To comply with educational standards and requirements
- Service Providers: Third-party vendors who assist in delivering our services (e.g., payment processors, email providers)
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal data to third parties.
5. Your Rights Under GDPR
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or direct marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact our Data Protection Officer at privacy@nevaratraining.co.uk
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Course records and certificates may be retained indefinitely to verify qualifications.
7. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience and analyse site usage. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. Please check back regularly to stay informed.
Contact Our Data Protection Officer
For any privacy-related queries, concerns, or to exercise your rights, please contact us at:
Need more information?
Get in touch with our team today.