Frequently Asked Questions
Everything you need to know about our courses, payments, and training platform.
Enrolment in our courses is subject to availability and eligibility requirements. Some courses may have prerequisites (such as being aged 18 or over, or holding a valid First Aid certificate) or require specific qualifications. You can find detailed requirements on the individual course pages.
All course fees must be paid in full before course commencement unless a payment plan has been agreed upon in writing. We accept various payment methods including credit/debit cards, bank transfers, and invoices for corporate group bookings.
Yes, we offer nationwide delivery and can provide training at your venue for group bookings (typically up to 12 learners per group). This is ideal for venues, security companies, and other organisations.
Our courses are accredited by leading awarding bodies including Highfield and the Security Industry Authority (SIA), ensuring your qualifications are industry-recognised and regulated by Qualifications Wales, or CCEA.
We offer flexible learning options including live online learning via Microsoft Teams, blended delivery (online theory and classroom-based practical training), and fully in-person training depending on the specific course requirements.
You can access our online learning management system (LMS) safely at learning.nevaratraining.com. After enrolment, you will receive an email with your unique login credentials and instructions on how to access your course materials and dashboard.
Yes! Our online learning platform is fully responsive and compatible with mobile devices. You can study from anywhere on almost any desktop, laptop, tablet, or smartphone connected to the internet.
It's easy to recover! Simply navigate to the learning portal login page and click the 'Forgot Password' link. A password reset link will be sent to the email address registered on your account.
Tutor support is actively available! You can reach out to your tutor directly via messaging within the learning platform, or you can contact our core support team at support@nevaratraining.com.
Our expert tutors and assessors aim to grade all submissions within 3 to 5 working days. In many straightforward assessment scenarios, your submissions may be graded much faster.
Yes, all our courses are regulated and you will receive a regulated certificate upon successful completion of the required assessments, such as multiple-choice examinations and practical demonstrations.
Changes and cancellations are governed by our Terms & Conditions. We allow you to cancel your individual course relatively hassle-free within 14 days of enrolment, provided we haven't already marked assignments. Please refer to our full policies for specific guidance.
Learners must present valid photographic identification, such as a passport or a driving licence, to meet the strict regulatory requirements of our awarding bodies during examinations.
Need more information?
Get in touch with our team today.